Delivery, returns and the fine print.

Delivery & pickup

Our own crew handles local delivery. We carry your furniture in, set it up in the room where it belongs, and can haul off your old piece if you ask ahead of time.

Scheduling

Once your order is ready, we'll call to schedule a delivery day and confirm the details. Delivery times depend on product availability, your location and our schedule, and weather or traffic can cause delays.

Before we arrive

• Clear doorways, hallways and stairs on the path to the room.
• Let us know about apartments, lofts, upper floors or tight turns when you order.

Pickup

Prefer to haul it yourself? Pick up at the store during business hours. We'll help you load it.

Delivery fees

• One-person delivery (smaller items like a chair, table or mattress): $50 within 5 minutes of the store, $75 within 30 minutes.
• Two-person delivery (sofas, sectionals, bedroom sets and other heavy pieces): $75 within 5 minutes, $100 within 30 minutes.
• Farther than 30 minutes? Use the calculator below.

Estimates are for delivery only. Extra assembly is quoted separately, and your final price is confirmed at the time of sale.

Returns

Sometimes things change. Maybe the furniture doesn't fit the space quite right, or it just doesn't feel like the right match. That's why we offer a 24-hour return window on all furniture purchases.

To be eligible for a return

• Start your return within 24 hours of receiving your furniture.
• The furniture must be in the same condition it arrived in.
• It can't have been exposed to any type of smoke, inside or outside the home.
• No pets in the home. Any sign of pet hair, odor or damage voids the return.
• Bring proof of purchase (your receipt or order confirmation).

Pickup for returns

If your furniture was delivered and you'd like us to pick it up for the return, an additional delivery fee may apply.

Restocking fee

All returns are subject to a 20% restocking fee.

Need to start a return? Call us at 417-501-4860.

Protection plans

Life happens, especially with kids and pets. We offer furniture protection plans through Ultra Care, with coverage for up to five years on eligible furniture.

Ask a salesperson for pricing and the full coverage details for your pieces. Exact terms, exclusions and how to file a claim are in the plan documents you receive at purchase.

Privacy policy

We collect the information you give us, such as your name, phone, email and delivery address, to process orders, schedule delivery and answer your questions. We don't sell your personal information.

We share information only with partners who help us serve you, such as financing providers you choose to apply with, payment processors and delivery partners. Financing applications are handled under each partner's own privacy policy.

Our website may use basic cookies and analytics to understand how people use the site. To ask about or update your information, call us at 417-501-4860.

Terms of use

By using this website you agree to these terms. We work hard to keep product information, photos, prices and availability accurate, but errors happen. Colors can look different on screens, and prices and availability can change without notice. We reserve the right to correct errors and to cancel orders affected by them.

Product names, photos and trademarks belong to their respective manufacturers. All purchases are subject to our return policy.